Responsible Gaming at l444 app
Play Smart. Stay in Control.

l444 app serves players across Bangladesh — from Dhaka and Chittagong to Sylhet, Rajshahi, Khulna, and beyond — and we take our responsibility to those communities seriously. The popularity of cricket betting, Teen Patti, Andar Bahar, and online slots in Bangladesh means that millions of people enjoy gambling as a leisure activity. For the vast majority, it remains a fun and controlled pastime. However, we recognise that for a small number of players, gambling can become problematic — and it is precisely for those individuals that our responsible gaming infrastructure exists.

Our responsible gaming policy covers every aspect of your l444 app experience: how you deposit money, how long you spend on the platform, what limits you can set on your own activity, and what steps you can take if you feel that your gambling is becoming difficult to manage. We provide practical tools, clear guidance, and a support team that is reachable 24 hours a day, seven days a week — including during Eid, Pohela Boishakh, BPL season, and other high-activity periods when the temptation to gamble excessively may be greater.

l444 app does not encourage irresponsible play. We do not offer promotions that pressure players into gambling beyond their means. We do not extend credit or allow players to gamble with borrowed funds. We do not target individuals who have self-excluded or who have indicated that they are experiencing gambling-related difficulties. These commitments are not merely statements of intent — they are enforced through our account management systems and monitored by our compliance team on a continuous basis.

How We Verify Age

During the registration process, all players must confirm that they are 18 years of age or older. This declaration is a binding statement and forms part of the l444 app Terms & Conditions. Following registration, l444 app requires players to complete identity verification (KYC) by submitting a valid government-issued document — such as a National Identity Card (NID), passport, or driving licence — that confirms both identity and date of birth.

Protecting Minors

If you share a device with family members or other individuals who are under 18, we strongly encourage you to use your device's parental control features to restrict access to gambling websites. You should also ensure that your l444 app login credentials — including your bKash or Nagad-linked account details — are kept strictly confidential and not accessible to minors. If you suspect that a minor has accessed your account, please contact our support team immediately at [email protected].

Parental Controls

Several reputable organisations provide free software tools that can be used to block access to online gambling sites on shared devices. Parents and guardians in Bangladesh who are concerned about minors accessing gambling content are encouraged to explore these options. l444 app supports and endorses the use of parental control software as part of a broader commitment to protecting younger members of Bangladeshi communities from exposure to gambling content.

l444 app allows every registered player to set personal deposit limits that cap the total amount of funds you can add to your account within a given time period. These limits are designed to help you stay within a pre-agreed personal budget and prevent impulsive over-depositing during high-excitement periods — such as a tense BPL match or a hot streak on slots or Teen Patti.

Increasing vs. Decreasing Limits

Decreasing a deposit or spending limit takes effect immediately — the moment you confirm the change, the lower limit applies. This protects players who are in the moment and want to act quickly to reduce their exposure. Increasing a limit, by contrast, is subject to a mandatory 7-day cooling-off period before the higher limit takes effect. This delay is intentional: it prevents impulsive decisions made during a losing streak or a high-emotion gambling session from immediately leading to larger financial exposure.

Deposit Limits and bKash / Nagad / Rocket / Upay

If you use bKash, Nagad, Rocket, or Upay to fund your l444 app account, please be aware that deposit limits set within l444 app operate independently of any spending limits configured within your mobile banking app. We recommend configuring both: set a responsible gaming deposit limit within your l444 app account settings, and additionally review the daily transaction limits available within your bKash or Nagad app to create a double layer of budgetary protection.

What Is a Time-Out?

A time-out is a short-term break from gambling on l444 app. During a time-out, your account is temporarily deactivated — you will not be able to log in, place bets, play games, or make deposits. Any funds already in your account remain safe and will be accessible again when the time-out period expires. Time-outs are ideal when you feel you need a brief pause to reassess your gambling habits without committing to a longer self-exclusion.

Available Time-Out Periods

• 24 hours — a single-day break to reset after a frustrating session
• 48 hours — a weekend break to step back and recharge
• 7 days — a week-long pause for a more considered review
• 30 days — a month-long break for players who feel they need more time
• Custom period — contact support to request a specific duration not listed above

How to Activate a Time-Out

You can activate a time-out directly from your l444 app account settings under the Responsible Gaming section. Once activated, the time-out takes effect immediately. It cannot be reversed or shortened before the selected period has elapsed — this is by design, to ensure the break is meaningful. If you would prefer a longer suspension or a permanent self-exclusion, see Section 5 below.

Reality Checks

In addition to time-out features, l444 app offers optional reality check notifications — on-screen reminders that appear at intervals you set (for example, every 30 or 60 minutes of continuous play), displaying how long you have been playing and prompting you to consider whether you wish to continue. These are particularly useful during extended casino sessions involving live dealer games from Evolution Gaming or Ezugi, or long cricket betting sessions during IPL or BPL fixtures.

What Is Self-Exclusion?

Self-exclusion is a formal, enforceable commitment to stop gambling on l444 app for a defined minimum period. Unlike a time-out, a self-exclusion cannot be reversed once it is active — it remains in force for its full duration. During a self-exclusion, your account is deactivated, you will receive no promotional communications from l444 app, and any attempts to create a new account under a different identity will be rejected upon detection. Any account balance at the time of self-exclusion will be returned to you via your registered payment method (bKash, Nagad, Rocket, or Upay).

Self-Exclusion Periods Available

• 6 months — minimum self-exclusion period
• 1 year
• 3 years
• 5 years
• Permanent — indefinite exclusion with no expiry; requires a separate formal request to reinstate

How to Self-Exclude from l444 app

• 1

  Log in to your account

  Access your l444 app account from any device — desktop or mobile — and navigate to Account Settings.

• 2

  Go to Responsible Gaming

  Select the Responsible Gaming tab within your account settings to access all player protection tools.

• 3

  Select Self-Exclusion

  Choose your desired exclusion period from the options provided. Read the terms of the exclusion carefully before confirming.

• 4

  Confirm your decision

  You will be asked to confirm your decision via a verification step. Once confirmed, the exclusion takes effect immediately and cannot be undone.

• 5

  Alternatively, contact support

  If you prefer, you can request self-exclusion directly by emailing [email protected] with the subject line "Self-Exclusion Request". Our team will process the exclusion immediately.

Ask yourself honestly whether any of the following apply to your recent gambling behaviour. If you answer "yes" to three or more of these statements, we encourage you to consider using l444 app's self-exclusion or time-out tools, or to speak with a professional counsellor.

• I spend more money gambling than I originally planned to.
• I gamble to win back money that I have already lost ("chasing losses").
• I feel anxious, irritable, or depressed when I am not gambling.
• I have lied to family members or friends about how much time or money I spend gambling.
• I have borrowed money or sold possessions in order to fund my gambling.
• Gambling has caused problems in my relationships, work, or studies.
• I have tried to cut down or stop gambling but found it difficult.
• I use gambling as a way to escape stress, loneliness, or difficult emotions.
• I think about gambling for long periods of time even when I am doing other things.
• I have neglected personal responsibilities such as paying bills in order to gamble.

Professional Support Organisations

If your gambling concerns go beyond what our platform tools can address, we strongly encourage you to seek guidance from a qualified professional. The following types of organisations may be able to help:

• Mental health counsellors and psychologists — particularly those experienced in behavioural addiction, can provide one-to-one therapy and coping strategies for problem gambling
• Community health centres — available in Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, and other major Bangladeshi cities, offering accessible mental health support services
• Trusted family members or close friends — sometimes the most important first step is an honest conversation with someone you trust about the impact gambling has had on your life
• Online support communities — international forums and peer support networks for people dealing with problem gambling can provide anonymous, judgement-free advice and shared experience
• Gamblers Anonymous — an international peer support organisation with chapters across South Asia; members share their experiences and support one another through recovery

Advice for Friends and Family

If you are concerned that a friend or family member — perhaps in Dhaka, Sylhet, or elsewhere in Bangladesh — is experiencing a gambling problem, there are constructive ways to help. Approach the conversation with empathy rather than accusation. Avoid enabling the behaviour by lending money or covering gambling debts. Encourage the person to seek professional support and, if they use l444 app, to consider using the self-exclusion or time-out tools available on the platform. Our support team is also happy to provide guidance to concerned family members — contact us at [email protected].

Gambling and Mental Health

Problem gambling is recognised internationally as a behavioural health condition. It often co-occurs with other mental health challenges such as depression, anxiety, or substance use. If you recognise these patterns in yourself, please know that effective treatment is available and that recovery is possible. l444 app encourages all players — whether they consider themselves to have a problem or not — to maintain honest self-awareness about their gambling activity and to make use of the responsible gaming tools at their disposal.